Booking & Payment
How do I book?
Use the booking calendar on our Book page to select your dates, choose any extras, enter your details and pay securely via Stripe. You'll receive a confirmation email immediately.
Why book direct instead of Airbnb?
Booking directly saves you up to 12% compared to Airbnb, as you avoid Airbnb's guest service fee (typically 14–16%). You also deal directly with Scott, giving you more flexibility and a personal touch.
How much deposit do I pay?
We ask for a 30% deposit to secure your dates. The remaining 70% balance is automatically collected 30 days before your arrival. You'll receive email reminders before the balance is due.
Can I pay in full?
Yes! If you prefer to pay everything upfront, simply select 'Pay in full' during checkout. Both options are available via secure Stripe payment.
What payment methods are accepted?
We accept all major credit and debit cards via Stripe, as well as Apple Pay and Google Pay. All payments are fully secured and encrypted.
Arrival & Departure
What are the check-in and check-out times?
Standard check-in is from 4pm. Check-out is by 10am. We offer early check-in from 11am and late check-out to 1pm as paid extras (subject to availability — add them at booking).
How do I access the cabin?
The cabin has a lockbox for self check-in — no need to meet anyone or arrange key collection. Scott will send you the lockbox code and full arrival instructions 2–3 days before your stay.
Where exactly is the cabin?
We're in Fordingbridge, Hampshire, on the edge of the New Forest. Full address and detailed directions will be sent to you after booking.
The Cabin
Who is the cabin suitable for?
The cabin is perfect for families, groups of friends, couples, and dog owners. It sleeps up to 5 guests across 2 bedrooms and the living room.
Is the pool available year-round?
The shared heated indoor pool is available seasonally and during specific opening hours. Please check with Scott when booking to confirm availability for your dates.
What's included in the rental?
All bed linen, towels, kitchen essentials, WiFi, parking, and pool & sauna access (when in season). The kitchen is fully equipped with everything you need to cook. We provide coffee and a small welcome supply of essentials.
Is there parking?
Yes, free parking is available directly on the premises for your vehicle(s).
Pets & Family
Are dogs allowed?
Yes! Well-behaved dogs are very welcome at the cabin. Please let us know in advance if you're bringing a dog. We recommend adding our Dog Welcome Pack extra — it includes treats, a bowl and a dog towel.
Is the cabin suitable for children?
Absolutely — the cabin is very popular with families. The pool is a particular hit with children. Please note that the pool has depth restrictions and children should always be supervised.
Cancellations
What's your cancellation policy?
Cancel 30+ days before check-in for a full refund. Cancel 14–29 days before for a 50% refund. No refund is available within 14 days of check-in.
What if I need to change my dates?
Date changes are subject to availability. Contact Scott directly and we'll do our best to accommodate any changes. Date changes within 14 days of check-in may incur a fee.
Still have questions?
Scott responds quickly — usually within a couple of hours